Privacy policy.

Who we are

The Performer Clinic is a specialist psychology practice operated by Dr Julia Grieshofer, Chartered Psychologist. The practice is registered as a sole trader with HMRC and operates from London, SW16.

For data protection purposes, Dr Julia Grieshofer is the data controller. The practice is registered with the Information Commissioner’s Office (ICO) as required under UK GDPR.

Contact: hello@performerclinic.com

What data we collect

We may collect the following categories of personal data:

Contact information — your name, email address, and telephone number when you submit an enquiry, join the waiting list, or make a booking.

Clinical information — if you become a client of the practice, we collect information relevant to your care, including session notes and correspondence. This is special category data under UK GDPR and is handled with the highest level of care.

Payment information — when you purchase a course or service. Payment processing is handled by Stripe. We do not store card details.

Website usage data — anonymised data about how you use this website, collected via cookies (see the Cookie Policy section below).

Journal privacy

Journal entries written inside the course platform are completely private. They are stored encrypted at rest, protected by row-level security so that only your account can access them, and neither Julia nor the Performer Clinic team can read them. Journal entries are permanently deleted when you delete your account, which you can do at any time from your settings page.

How we use your data

We use your personal data to:

• —Respond to your enquiries and booking requests
• —Provide clinical services to you as a client
• —Deliver online courses and educational content you have purchased
• —Send you information you have requested, such as waiting list notifications
• —Comply with our legal and professional obligations as a registered psychologist

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties.

Legal basis for processing

We process your data on the following legal bases:

Contract — to fulfil our obligations to you as a client or course participant.

Legitimate interests — to respond to enquiries and manage the practice.

Legal obligation — to comply with our professional registration requirements and clinical governance standards.

Explicit consent — for clinical records and special category data, where required.

How long we keep your data

Clinical records are retained for a minimum of seven years from the date of last contact, in line with BPS and ICO guidance for psychology practices.

Enquiry and waiting list data is retained for a maximum of two years from the date of submission, or until you ask us to delete it.

Course enrolment data is retained for seven years for accounting and legal purposes.

Website analytics data is anonymised and retained for up to 26 months.

Your rights

Under UK GDPR you have the right to:

• —Access the personal data we hold about you
• —Correct inaccurate data
• —Request deletion of your data (subject to our legal obligations as a clinical practice)
• —Restrict or object to processing
• —Data portability
• —Withdraw consent at any time where consent is the legal basis

To exercise any of these rights, please contact us at hello@performerclinic.com. We will respond within one calendar month.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Sharing your data

We do not sell or rent your personal data.

We share data only with the following third-party processors, who are contractually bound to handle it securely:

• —Stripe — payment processing
• —Supabase — secure data storage for course platform
• —Resend — email delivery
• —Vercel — website hosting
• —Google — analytics (anonymised)

All processors are GDPR-compliant. Clinical session data is never shared with third-party processors.

Clinical confidentiality

All clinical work at the Performer Clinic is bound by the ethical and professional standards of the British Psychological Society (BPS) and the Information Commissioner’s Office.

What you share in sessions is confidential. There are limited exceptions to this — for example, where there is a serious risk to your safety or the safety of others, or where we are required to disclose by law. These exceptions will be explained fully in your therapy contract before work begins.

Cookies

This website uses cookies to understand how visitors use the site. We do not use advertising or tracking cookies.

We use the following types of cookie:

• —Essential cookies — Required for the website to function. These cannot be declined.
• —Analytics cookies — Anonymised data about how pages are used, collected via Google Analytics. These are only set if you accept cookies.
• —Preference cookies — Store your cookie consent choice so the banner does not reappear.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

Contact and complaints

Data controller: Dr Julia Grieshofer
Email: hello@performerclinic.com
Address: London, SW16

ICO registration number: [Add your ICO number once registered]

To make a complaint about our data handling, please contact us in the first instance. If you remain unsatisfied, you may contact the ICO at ico.org.uk or 0303 123 1113.

This policy was last reviewed in May 2026 and will be reviewed annually.